01Are you a roofing company?
No. Chino Ridgeline Roofing is a free matching service. We do not hold a roofing licence, we do not employ crews, and we never come to your house. We pass your request to independent local contractors who do the work and who you hire directly.
02It is leaking right now. What do I do?
Move what you can out of the way, put a bucket under it, and if there is a bulge in the ceiling put a small hole at its lowest point to let the water out in one place rather than bringing the whole panel down. Then mark your request as an emergency — those go out first.
03How long does a re-roof take?
Two days is typical for asphalt. Add days for steep pitch, multiple layers to strip, tile work, or a roof with a lot of valleys and penetrations.
04Do you handle commercial buildings?
Yes. Commercial requests go to contractors who do low-slope and flat systems rather than to residential crews. Say so on the property question and it routes correctly.
05I have solar panels. What happens to them?
Panels have to be detached and reset. Budget for it separately and coordinate the two trades. Never put a new solar array on a roof with under ten years left.
06Is moss on the roof a problem?
It matters more than it looks. The damage is not the moss, it is the permanent damp underneath it. Kill it and brush it off gently; never pressure wash asphalt.
07What does a new roof cost in Chino?
Most quotes here for a standard asphalt replacement come in around $12,500 to $29,500. That assumes one layer to remove and sound decking. Every quote you get should say in writing what happens if the decking is not sound.
08Is this really free?
Yes. You pay nothing, now or later. Roofing contractors pay us for the introduction, which is why the service costs you nothing and why we are upfront that it is how we make money.
09Do you cover the whole San Bernardino County area?
We match across Chino and the neighbouring communities in San Bernardino County. Put the ZIP of the property in and it will route to whoever actually covers it.
10Do I have to hire anyone?
No. Take the quotes, sit on them, use them to argue with your insurer, or throw them away. There is nothing to cancel and nothing owed.
11What happens to my information?
Your details are passed to up to three local roofing contractors so they can quote. That is the only use. You can ask us to delete them at any time, and there is a do-not-sell page for exactly that.
12What warranty should I expect?
Two separate things. The manufacturer covers the material for its rated life, but only if it was installed to their specification. The contractor covers workmanship, commonly five to ten years, and only for as long as they are trading.
13What time of year is best to re-roof in Chino?
Here, the long dry run from May to October is the easy window. November through March is when the phone rings hardest, which means less flexibility on dates and less room on price.
14Should I take the cheapest quote?
Not automatically. Put the quotes side by side on layers, not on totals — underlayment, ice-and-water, drip edge, valley treatment, ventilation, decking allowance, warranty. Cheap usually means less of those, not the same roof for less money.
15Are gutters included in a re-roof?
Normally a separate line. It is the one add-on that genuinely costs less when done at the same time.